Fulfillment Administrator

Location: Burlington, ON
Status: Part-time, contract

Department: Marketing

Islamic Relief Canada is looking for a part-time Fulfillment Administrator with excellent organizational, communication, and time management skills. This person will work closely with our online Charity Shop to ensure smooth operations, and order fulfillment in a timely manner, and inventory is kept up to date.

Essential Duties and Responsibilities:

• Receive, process, and fulfill online shop orders at a minimum of twice a week
• Manage shipping and returns for all shop orders
• Coordinate fulfillment of special requests (with donors or key stakeholders)
• Maintain warehouse organization to ensure efficiencies, including organizing storage, labeling, and inventory counts on a monthly basis
• Answer shop-related customer inquiries/concerns via email and chat to maintain a positive image of the Relief Collective brand
• Occasionally support shop with pop-up inventory organization, set up and take down
• Willing to work occasional weekends when pop-up shops are scheduled

• Present data from shop fulfillment on a weekly basis (to ensure timely fulfillment & what people are purchasing)
• Support E-commerce coordinator on all projects with administrative support
• Required to be in office in Burlington minimum twice a week and potential weekend work when required. 

Qualifications and Competencies:

• Past work experience working in retail or fulfilling online orders
• Excellent organizational skills to work independently and manage projects with many moving parts
• Motivated self-starter who is able to take both guidance and initiative
• Detail-oriented with excellent writing, communication, and presentation skills
• Able to work under pressure and meet strict deadlines
• Experience dealing with vendors
• Access to a car and willing to work out of our Burlington office three days a week with Wednesdays being mandatory.