Fulfillment Administrator

Burlington, ON, Canada
Part Time
Entry Level

Location: Burlington, ON
Status: Part-time, contract

Department: Marketing


Islamic Relief Canada is looking for a part-time Fulfillment Administrator with excellent organizational, communication, and time management skills. This person will work closely with our online Charity Shop to ensure smooth operations, and order fulfillment in a timely manner, and inventory is kept up to date.


Essential Duties and Responsibilities:

  • Receive, process, and fulfill online shop orders at a minimum of twice a week
  • Manage shipping and returns for all shop orders
  • Coordinate fulfillment of special requests (with donors or key stakeholders)
  • Maintain warehouse organization to ensure efficiencies, including organizing storage, labeling, and inventory counts on a monthly basis
  • Answer shop-related customer inquiries/concerns via email and chat to maintain a positive image of the Relief Collective brand
  • Occasionally support shop with pop-up inventory organization, set up and take down
  • Willing to work occasional weekends when pop-up shops are scheduled
  • Present data from shop fulfillment on a weekly basis (to ensure timely fulfillment & what people are purchasing)
  • Support E-commerce coordinator on all projects with administrative support
  • Required to be in office in Burlington minimum twice a week and potential weekend work when required. 

Qualifications and Competencies:

  • Past work experience working in retail or fulfilling online orders
  • Excellent organizational skills to work independently and manage projects with many moving parts
  • Motivated self-starter who is able to take both guidance and initiative
  • Detail-oriented with excellent writing, communication, and presentation skills
  • Able to work under pressure and meet strict deadlines
  • Experience dealing with vendors
  • Access to a car and willing to work out of our Burlington office three days a week with Wednesdays being mandatory. 

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